Privacy policy

Privacy Policy

Far North Collectables & Gems
Last updated: 27 August 2026

Far North Collectables & Gems ("Far North Collectables & Gems", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use our website, place an order, contact us, or otherwise interact with our business.

We operate from Queensland, Australia and, where applicable, handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Our Business

Far North Collectables & Gems is an Australian-owned and operated business based in Queensland.

ABN: 93 194 371 984
Email: info@fncag.com

For privacy enquiries, access or correction requests, or privacy complaints, please contact us using the email address above.

We do not publish our private residential address as part of this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery addresses;

  • order and purchase information;

  • payment and transaction information;

  • correspondence and enquiries;

  • information you provide when submitting a review or other content;

  • information relating to returns, refunds or customer service matters;

  • information required to investigate suspected fraud or misuse; and

  • technical information relating to your use of our website.

We generally do not seek to collect sensitive information about customers.

Please do not provide sensitive personal information through our website unless it is reasonably necessary for a particular interaction and we specifically request it.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • create or use an account;

  • place an order;

  • complete checkout;

  • contact us;

  • subscribe to communications;

  • submit a review;

  • participate in a promotion or other activity;

  • request assistance with an order; or

  • otherwise voluntarily provide information to us.

We may also receive information automatically when you use our website, including technical and usage information generated by your browser or device.

In some circumstances, we may receive information from third-party service providers where necessary to process an order, payment, delivery, fraud-prevention activity or other service you have requested.

4. Shopify

Our online store is operated using the Shopify ecommerce platform.

Shopify provides the technology and infrastructure used to operate our online store, including website hosting, shopping cart functionality, checkout, order processing and related ecommerce services.

Information you provide through our website may therefore be processed by Shopify and its relevant service providers as necessary to provide those services.

Shopify may process information in accordance with its own privacy policies and applicable legal requirements.

5. Payment Information

Payments may be processed through Shopify and/or third-party payment providers made available through our checkout.

Depending on the payment method used, payment providers may collect and process payment information directly.

Far North Collectables & Gems does not intentionally retain complete payment-card details where those details are processed directly by an authorised payment provider.

We may retain transaction information necessary for accounting, order management, refunds, dispute resolution, fraud prevention and legal obligations.

6. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • processing and fulfilling orders;

  • arranging delivery;

  • processing payments and refunds;

  • providing customer service;

  • responding to enquiries;

  • managing customer accounts;

  • communicating about orders;

  • sending marketing communications where permitted and where you have provided appropriate consent;

  • preventing fraud and unauthorised transactions;

  • maintaining and improving our website;

  • managing returns and complaints;

  • keeping business and financial records;

  • meeting legal and regulatory obligations; and

  • protecting our business, customers and website.

We will not generally use your personal information for a purpose unrelated to the reason it was collected unless permitted or required by law.

7. Direct Marketing

We may use your contact information to send you information about our products, promotions, events or other business activities where permitted by law.

Where required, we will obtain consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing order or transaction.

8. Cookies and Website Technologies

Our website may use cookies, pixels and similar technologies to provide essential website functions, remember preferences, understand website usage and support ecommerce functionality.

Some technologies may be provided by Shopify or other third-party service providers.

Cookies may be used for purposes such as:

  • maintaining your shopping cart;

  • remembering preferences;

  • improving website performance;

  • understanding website traffic;

  • measuring the effectiveness of marketing; and

  • providing relevant website functionality.

You can generally control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

9. Analytics and Website Usage

We may use analytics and similar technologies to understand how visitors use our website and to improve the customer experience.

This may include information such as:

  • browser type;

  • device type;

  • approximate geographic information;

  • pages visited;

  • referring websites;

  • general website activity; and

  • technical information relating to website access.

Where practical, analytics information may be aggregated or de-identified.

10. Who We May Disclose Information To

We may disclose personal information where reasonably necessary to operate our business and provide services to you.

Recipients may include:

  • Shopify;

  • payment processors;

  • banks and financial institutions;

  • shipping and postal providers;

  • website, hosting and technology providers;

  • email and communications providers;

  • fraud-prevention and security providers;

  • professional advisers;

  • government agencies or regulators where required or authorised by law; and

  • other service providers engaged to perform services on our behalf.

We do not sell personal information as a business activity.

We do not provide customer information to unrelated third parties for their own direct marketing purposes without appropriate consent or another lawful basis.

11. Overseas Disclosure

Because we use Shopify and other technology, payment, communications and ecommerce service providers, personal information may be processed or stored outside Australia.

The countries in which information may be processed can vary depending on the service providers and services being used.

Where required by applicable law, we take reasonable steps in relation to overseas disclosures and the protection of personal information.

International customers should be aware that information may be transferred between Australia and other countries as necessary to provide ecommerce, payment, delivery, technology and support services.

12. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate access controls, secure ecommerce infrastructure, authentication measures and the use of reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your own accounts, passwords, devices and information.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal, tax, dispute-resolution and record-keeping requirements.

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required and there is no legal or business reason to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

14. Access to Your Personal Information

You may request access to personal information that Far North Collectables & Gems holds about you.

You may also request that inaccurate, incomplete or outdated personal information be corrected.

To make an access or correction request, contact:

Email: info@fncag.com

Please provide sufficient information for us to identify the relevant information and respond to your request.

We may need to verify your identity before providing access to personal information.

We will generally respond to access and correction requests within a reasonable period.

15. Correcting Your Information

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us.

Where appropriate, we will take reasonable steps to correct the information.

If we do not agree that information requires correction, we will explain our reasons where required by law and may provide an appropriate mechanism for you to request that a statement or note be associated with the information.

16. Privacy Complaints

If you believe Far North Collectables & Gems has mishandled your personal information or breached an applicable privacy obligation, please contact us first.

Privacy complaints:
Email: info@fncag.com

Please provide enough information for us to understand and investigate your complaint.

We will acknowledge and investigate privacy complaints and respond within a reasonable period.

If you are dissatisfied with our response, or if your complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

The OAIC provides an independent avenue for privacy complaints after you have generally given the organisation an opportunity to resolve the matter.

17. Anonymity and Pseudonyms

Where practical and lawful, you may interact with Far North Collectables & Gems without identifying yourself or by using a pseudonym.

However, anonymity or pseudonymity may not be practical where identification is necessary to:

  • process an order;

  • arrange delivery;

  • process a payment or refund;

  • comply with legal obligations;

  • investigate fraud or security issues; or

  • provide a service that requires identification.

18. Children

Our website is not specifically directed at children.

We do not knowingly seek to collect personal information from children where collection is not reasonably necessary.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can assess and, where appropriate, remove the information.

19. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other services.

Those websites operate independently and have their own privacy practices and policies.

Far North Collectables & Gems is not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

20. Data Breaches

If we become aware of an eligible data breach involving personal information that we are required to notify under applicable Australian law, we will take the steps required by law, including notification to affected individuals and the OAIC where applicable.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal requirements or privacy practices.

The updated version will be published on this website.

The Last updated date at the beginning of this policy will indicate when the policy was most recently revised.

22. Contact

For privacy enquiries, access requests, correction requests or privacy complaints, please contact:

Far North Collectables & Gems
Email: info@fncag.com

We will make reasonable efforts to assist with privacy enquiries and handle personal information in accordance with applicable Australian privacy requirements.

Far North Collectables & Gems
Australian owned & operated