Shipping policy

Shipping Policy

Far North Collectables & Gems
Last updated: 27 August 2026

Far North Collectables & Gems aims to dispatch orders promptly and package every item carefully and securely. Delivery times can vary depending on the destination, shipping service selected, carrier conditions, weather, public holidays, customs processing and other circumstances outside our reasonable control.

Australian Shipping

Far North Collectables & Gems ships orders throughout Australia.

Processing Times

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

Some orders may require additional processing time due to product availability, customisation, unusually high order volumes, weekends, public holidays or circumstances outside our reasonable control.

If an order is expected to require substantially longer than our normal processing period, Far North Collectables & Gems will make reasonable efforts to contact you.

Delivery Times

Once dispatched, delivery times depend on the carrier, service selected and destination.

As a general guide:

  • Metro and major regional areas: approximately 2–7 business days

  • Remote and regional areas: approximately 5–12 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Occasionally, parcels may take longer than the estimated timeframe due to carrier delays, weather, natural disasters, public holidays, peak periods, transport disruptions or other circumstances outside our reasonable control.

If your parcel appears to be delayed, please contact Far North Collectables & Gems and we will assist with tracking and, where appropriate, make enquiries with the carrier.

International Shipping

Far North Collectables & Gems offers international shipping to selected destinations.

International delivery times vary considerably depending on the destination country, postal service, shipping method and customs processing.

As a general guide, international orders may take approximately 7–30 business days after dispatch, although some destinations may take longer.

International delivery estimates are provided as a guide only and are not guaranteed.

Customs, Duties and Taxes

International customers are responsible for any:

  • customs duties

  • import taxes

  • GST, VAT or similar taxes

  • customs or brokerage fees

  • quarantine or inspection charges

  • other fees imposed by the destination country

These charges are determined by the destination country's authorities and are outside the control of Far North Collectables & Gems.

Far North Collectables & Gems is not responsible for delays caused by customs, quarantine, security inspections or other government authorities.

Customers are responsible for ensuring that products ordered may legally be imported into their destination country. Import restrictions and requirements vary between countries.

If an international parcel is refused, abandoned or returned because the recipient fails to pay applicable duties, taxes or other charges, Far North Collectables & Gems will work with the customer to determine the appropriate resolution. Any additional shipping, return or other costs may be deducted from any refund where permitted by law.

Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may not update immediately after dispatch, particularly while a parcel is moving between postal facilities or undergoing customs processing.

A tracking status showing that an item is in transit, awaiting processing or undergoing customs clearance does not necessarily indicate that the parcel has been lost.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Far North Collectables & Gems cannot guarantee delivery where an order has been delayed, returned or misdirected because an incorrect or incomplete address was provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will make reasonable efforts to correct the address before dispatch, but cannot guarantee that changes will be possible once an order has entered the shipping process.

Lost, Damaged or Missing Parcels

If a parcel appears to have been lost, damaged or delivered incorrectly, please contact Far North Collectables & Gems as soon as reasonably possible.

We may request photographs, tracking information or other information reasonably necessary to investigate the issue with the carrier.

Where appropriate, Far North Collectables & Gems may lodge a claim or enquiry with the relevant delivery provider.

We will work with you to resolve legitimate delivery issues in accordance with our obligations under the Australian Consumer Law.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under Australian law.

Delivery Delays Outside Our Control

Far North Collectables & Gems is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • severe weather

  • flooding, cyclones, fires or other natural disasters

  • transport disruptions

  • strikes or industrial action

  • carrier network disruptions

  • public holidays

  • peak seasonal periods

  • customs or quarantine processing

  • government restrictions

  • incorrect or incomplete delivery information supplied by the customer

  • events affecting international postal or freight networks

Where such an event occurs, Far North Collectables & Gems will make reasonable efforts to assist with tracking or resolving the delivery issue.

Authority to Leave

Where a customer or delivery provider has authorised an order to be left without a signature, the customer accepts the risks associated with that delivery method, subject to any rights and remedies available under applicable consumer law.

Shipping Charges

Shipping costs are calculated and displayed at checkout where applicable.

Shipping charges may vary according to destination, parcel size, weight, shipping method and other applicable factors.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

Goods supplied by Far North Collectables & Gems come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, repair, refund or other remedy where required by law.

Contact Us

If you have any questions regarding shipping, tracking or delivery, please contact Far North Collectables & Gems through the contact details provided on our website.

We will make reasonable efforts to assist and keep you informed throughout the delivery process.